Terms and Conditions

Terms & Conditions
Please note the term ‘owners’ includes their nominated representatives

Reservation of property: after reserving your property, you will receive a confirmation of reservation by email, payment terms will be confirmed at time of booking. 

In the case of software failure for rate propagation between our chosen PMS and our website, we reserve the right to cancel online bookings which have been offered into the marketplace out of line with our current pricing strategy. 

PLEASE NOTE: we reserve the right to charge for the full cost of any breakages or damage caused to the property, its contents and to the leisure facilities here during your stay. In this situation, if you have paid by credit or debit card, you hereby authorise us to debit up to £100.00 from that card in respect of this.  If the cost is greater than this, we will separately seek the balance of these costs.  We may also request a separate, refundable, security deposit in advance of your stay.

Prices: are inclusive of VAT, at the current rate, and include utilities, bed linen, towels,cots (if requested) and use of all our published facilities.

Cancellation: should you cancel your holiday with less than 48 hours notice of the start date of your stay (12 noon will be taken as the start of this period), your balance of payment remains payable. We strongly recommend you arrange holiday cancellation insurance to cover any such eventuality. Any liability arising from the cancellation of your holiday by the owners, for whatever reason, is strictly limited to the total sum paid to us by you. No other payment or compensation will be offered. If for any reason you find that you have to curtail your stay whilst with us, we are unable to offer a refund of payment.

Cancellation by us

1. If our performance is hindered or prevented by a Force Majeure Event (please see definition below), we may, at our sole discretion, offer you:
2. alternative holiday dates, within the calendar year of your booking; or
3. such other remedy as we consider appropriate with regard to the circumstances.

In this contract, a Force Majeure Event means any of the following circumstances which may hinder or prevent the performance of the contract, including but not limited to:

4. acts of God, flood, drought, earthquake or other natural disasters;
5. epidemic or pandemic;
6. terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
7. nuclear, chemical or biological contamination or sonic boom;
8. any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent;
9. collapse of buildings, fire, explosion or accident;
10. any labour or trade dispute, strikes, industrial action or lockouts;
11. non-performance by suppliers or subcontractors; and
12. interruption or failure of utility service.

Arrival & departure – all bookings for rooms, Poppy cottage or Shepherds Hut are from 2 pm onwards on the day of arrival with departure no later than 10.30 am on the last day of your stay. All bookings for the campsite are from 12 noon onwards on the day of arrival with departure no later than 12 noon on the last day of your stay. 

Housekeeping for rooms, Poppy cottage and Shepherds Hut– your property will have been cleaned and the beds made up ready for your arrival.  Our housekeeping team will require entry to your accommodation if booked on a bed and breakfast basis, usually around late morning, this is not a full clean and personal possessions will not be moved in the course of cleaning.  We hold a set of housekeeping keys, so you do not need to leave door unlocked.

Hirer’s responsibility: the hirer, in completing the booking form, is responsible for payment of the holiday, confirms that he/she is over eighteen years of age and authorised to agree to the terms and conditions on behalf of all members of the party and to ensure that everyone in the party abides by these. On arrival at The Masons Arms, the hirer should acquaint him or herself, and the other members of the party, with the supplementary health, safety and general information provided in the guest information folder and fire safety notices.

Guests are requested to respect the peace and safety of everyone on site. All reasonable care must be taken of the property, grounds and facilities and they should be left in the same state and condition as they were on arrival. The owners reserve the right to charge you if additional cleaning/maintenance of your property is required, over and above what would be considered reasonable at the end of a stay here.  If you have paid by a credit/debit card, you hereby authorize us to debit up to £100 in this respect.

The owners reserve the right to enter your property for inspection if they consider that the terms and conditions of hire may not/are not being adhered to, and also for the purposes of maintenance and housekeeping.

Smoking: is not permitted inside your accommodation or the pub itself but is permitted in the garden areas.

Pets: we welcome pets and they are permitted anywhere on site that are available to the general public. There is an off lead exercise paddock in the pub grounds, please keep dogs on lead at all other times and scoop the poop, there is a bin provided for this to be disposed off in a securely tied bag by the gate of the paddock. For the safety and well being of all guests please do not allow your dog to approach other people or their dogs unless you have asked their permission and/or they have asked yours.

Occupancy & use: use of the property booked, the grounds and facilities is restricted solely to those named a resident on the booking form. Under no circumstances must occupancy exceed the maximum number of people as stated for your accommodation. Sleeping in make shift beds (air-beds, camp beds etc), or cars anywhere on site is not permitted. The owners, at their discretion, reserve the right to refuse or revoke, without refund, any booking or terminate occupancy if you do not respect these terms and conditions of hire.

Safety: all facilities, leisure areas, and grounds here are unsupervised and unattended. Use is entirely at your own risk. Please read the more detailed safety information on these facilities – this can be found in the guest information in your property, on arrival. It is the parent or guardian’s responsibility to supervise the safety and conduct of children at all times whilst on site. We do not accept any responsibility resulting from failure to do this. Do not leave children unattended. Any accidents on site must be reported to the owners immediately after they have occurred.

Fire safety: when using the open fire, log burners, or barbeques, ensure that the fire is safely out when you leave the property and/or go to bed. Please use a fireguard where appropriate. Never leave a fire unattended.

Eco-Awareness: please turn off all the lights whenever leaving the property and ensure that nothing is left unnecessarily on stand-by mode. Turn off fully all taps and showers after use, especially after use by younger children. Please respect the countryside and local wildlife, and do not leave any litter behind.

Breakages & damage: at the earliest opportunity, we ask that you notify us of any breakages or damage, and if anything in the property or leisure facilities are not functioning as you would expect. This gives us time to try and repair or replace the items for the rest of your stay, and to ensure that everything is in good order for the next set of guests. We reserve the right to charge for breakages or damage. Please do not replace any broken or damaged items yourself, without prior consultation with the owners.

Forgotten/lost property: if we find any personal belongings left behind we will hold onto these for 14 days.  If not claimed after this time, the property will be disposed of.  If you request the return of your property within this timescale we will post it back to you.   You will be charged the postage for returning any left property.  If these items are exceptionally heavy or bulky, we may ask you to make your own arrangements for the collection of such items. We do not accept responsibility for the safety or safe transit of any items that we return. We return property using the standard (unrecorded) Royal Mail delivery service.

Complaints:  we hope that you enjoy your stay with us. However, if you do have a complaint about any aspect of your stay at The Masons Arms this must be raised with the owners as soon as possible and before the end of your stay so that we can try to resolve the matter for you, where reasonable, and time permits. In the event that you are unable to locate anyone in person, please telephone us on 01935 862591 and leave a full message, including your contact number, on the answer machine.  

Data:  at The Masons Arms we are committed to ensuring that your privacy is protected. We will not share your information with a third party, but may email you from time to time with “Masons Arms News and Offers”. Should we ask you to provide certain information by which you can be identified when using the website or during telephone conversations, you can be assured that it will only be used in accordance with our privacy statement.  We may update this from time to time, please check our Privacy Policy to ensure that you are happy with any changes. This policy is effective from 26/03/20.

Special Offers: The Masons Arms will from time to time offer "special offers" This will be via email/social media or through our distribution channels. The offers will only be for the period set and can not be applied to bookings or provisional bookings that have already been made. The guest will need to book on line and apply the voucher code that is detailed in the offer. The Masons Arms reserves the right to remove the offer at anytime.

If you have any worries or concerns please do not hesitate to contact us on 01935 862591. 

We take every reasonable precaution to ensure that our website, general information and provision of facilities are accurate and as stated. Please check with The Masons Arms when making your booking if there are any details or facilities particularly important to you, including suitability of access for the elderly or infirm. The owners cannot be held liable should there be any changes or alterations that result in the unavailability of facilities here, for whatever reason, including routine or exceptional maintenance. Nor can we be held liable for accidents to guests or loss or damage to their belongings or cars.

This website is owned and operated by Masons Arms, whose contact details appear on the Contact Us page of this website (“we”, “us”, “our”).

By accessing this website (“Site”) the user (“you”, “your”) agree to be bound by these Terms and Conditions (“Conditions”). Please also read our Privacy Policy and Cookie Policy with regard to use of your personal information.

1. Use of this Site

Each time you access this Site, you acknowledge that it is your responsibility to read the latest version of these Conditions. We may change, alter or amend these Conditions at any time without notice. Your continued use of this Site shall signify your acceptance to be bound by the latest published version of these Conditions.

Any interaction with this Site shall be with us and not with any of our members, employees or representatives.

2. Availability & Content of this Site

We try to ensure that all information on this Site is accurate and error-free but we do not represent or warrant that the material comprised in this Site is completely accurate and/or up to date.

We will try to make this Site available to you for use at all times, but you acknowledge that such access may on occasions be restricted or be unavailable due to maintenance or technical issues.

We do not warrant that this Site or the server that makes it available are free of viruses or other harmful components and shall not be held responsible for any breach of these Conditions caused by circumstances beyond our reasonable control.

To add value to visitors’ experiences when using this Site, we may provide links to other websites or resources for you to access at your sole discretion, but you agree that we shall not be responsible or liable to you in respect of the availability or content of, or consequences of you linking to, any such external site; although we welcome links to this Site, we shall be entitled to demand that such links are broken if we consider the content or nature of the linking site to be unsuitable or unprofessional, as we see fit.

If the advertising, offering for sale or selling of the services or any goods on this Site is illegal for any reason in the jurisdiction in which it is accessed or viewed, access to and/or viewing of such material is not authorised by us and you accept that any continued use is unauthorised and illegal.

3. Non-Reliance on Content

You agree and acknowledge that any material provided on this Site is for information purposes only and is not intended to be relied upon by you, or taken in any way as advice or a recommendation of such material. We therefore disclaim to the fullest extent permitted by law (including with regard to any indirect or consequential losses you may suffer) all liability and responsibility arising from any reliance placed on such material by any visitor to this Site, or by any third party who may become aware of any of its contents.

We recommend that specific legal advice is sought regarding any particular issue or matter; please contact us and we or they will be pleased to assist you.

4. Malicious Use of this Site

You must not use this Site in any malicious way, which shall include but not be limited to, knowingly, or allowing any third party to, introduce, post or transfer material which is malicious or intended to be technologically harmful to this Site and/or our property. You must not attempt to gain unauthorised access to this Site, its content, or the server(s) upon which it is held. Breach of this provision shall constitute a criminal offence under the Computer Misuses Act 1990 and we will report any such breach to, and work with, the relevant law enforcement authorities to identify and bring a prosecution against you.

5. Our Liability

We exclude our liability to you, to the maximum extent permitted by law, in respect of your use of this Site, except that nothing in these Conditions shall restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights.

We will not be deemed to be in breach of contract or in breach of these Conditions as a result of any delay in our performance or failure to perform any of our obligations if that delay or failure is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, breakdown of equipment, road traffic problems, accident, disruption to energy supplies, strikes, riot, civil commotion or acts of terrorism or war.

6. Intellectual Property

Save as otherwise provided in these Conditions, you acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this Site shall remain at all times vested in us. You are permitted to use such material only as expressly authorised by us, including printing such material for your own personal, non-commercial use, and otherwise in accordance with these Conditions. No other license or rights are granted.

You accept that any and all text, images, symbols, logos, website code, files and other material (collectively “Content”) published on, or forming part of, this Site is the sole property of, or is duly licensed to, us.

No part of the Content contained on this Site may be reproduced or stored in any retrieval system, for any commercial purpose. You acknowledge and agree that such Content is made available for your personal non-commercial use only, which you may only download for the purposes of using this Site. You further acknowledge and agree that any other use of such Content is strictly prohibited and you agree not to, nor to assist any other person to, copy, reproduce, transmit, publish, distribute, commercial exploit or create derivative works of it or any part of it.

7. General

Any failure by us, or delay, in exercising or enforcing any of our rights under these Conditions shall not be deemed to be a waiver of any such right nor operate to hinder or prevent the exercise or enforcement of that or any other right, whether at the time or subsequently.

A person who is not party to these Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise, to enforce any term of these Conditions.

These Conditions set out the entire agreement and understanding between you and us in relation to your use of this Site and supersede all prior representations, understandings and agreements of whatever nature between you and us.

If any part of these Conditions is deemed by any competent authority to be void or ineffective for any reason, the remainder of these Conditions shall continue without the ineffective provision(s) and shall remain in full force and effect.

These Conditions are subject to the law of England, with English courts having exclusive jurisdiction.

Should you wish to contact us, our contact information can be found on the Site.

We recommend that you print out a copy of these Conditions for your reference.